How do I place an order?

Find the products you like. Add them to your shopping basket by clicking the Buy Now button. You can view your basket at any time by clicking the View Basket link. When you have finished shopping, click the Checkout button from the Shopping Basket page or click on the Go to checkout link. Carefully fill out your details. Once you’ve finished you will receive your order confirmation via email.

We accept all major credit and debit cards, including Maestro, Visa, Delta, Mastercard, Solo and American Express. Our online payment processing is completely secure and endorsed by Worldpay Services.

What are your delivery charges?

We want your order to reach you as quickly as possible and we try to ensure that our delivery charges are fair. All orders with a UK delivery address are charged at: £2.99 for Standard Orders £5.99 for Next Day Delivery All Europe orders are charged at the following rates: £9.99 for Standard Orders £14.99 for Tracked Service Please note: Delivery outside the United Kingdom could be subject to import duties, custom duties and/or other local taxes to you. These would be the responsibility of the purchaser. Unfortunately, we are not able to advise you what these charges will be, as International location and EU areas differ. Gift Republic is not responsible for them. Rest of the world orders are charged: £14.99 for Standard Orders £18.99 for Tracked Service

When will I receive my order?

Orders completed before 1pm (Mon-Fri) are dispatched the same day via First Class Royal Mail or via Air Mail for international addresses. Orders normally arrive within 1-5 working days. Gift Republic takes pride in providing an excellent service and efficient delivery. Occasionally however, external factors outside of our control can delay an order despite our best intentions. We ask for your patience and co-operation in such circumstances.

Can I change my order?

If you placed your order before 1pm this may not be possible. Please contact our customer services department as soon as possible on 02085 42 48 36 or info@giftrepublic.com on the same day you placed the order. If you placed your order after 2pm you may change your order provided you do this before 1pm the day after you placed the order. Please contact our customer services department as soon as possible.

Can I cancel my order?

If you placed your order before 1pm this may not be possible. Please contact our customer services department as soon as possible on 02085 42 48 36 or info@giftrepublic.com on the same day you placed the order. If you placed your order after 2pm you may cancel your order provided you do this before 1pm the day after you placed the order. Please contact our customer services department as soon as possible.

Can I track my order?

Yes, after placing your order you will receive a confirmation email that includes your order number. Click on the Track My Order link, then enter your email address and order number to check on the status of your order.

No. Unfortunately we do not currently offer a gift wrapping service.

I have received the wrong item/s. What should I do?

Contact our customer services department on 02085 42 48 36 Or info@giftrepublic.com and they will arrange to have the defective item returned to us using a Freepost address. We will examine the returned product and will either notify you of your refund via e-mail within a reasonable period of time, or send out a replacement working product to you.

I have received a faulty product. What should I do?

Contact our customer services department on 02085 42 48 36 Or info@giftrepublic.com and they will arrange to have the defective item returned to us using a Freepost address. We will examine the returned product and will either notify you of your refund via e-mail within a reasonable period of time, or send out a replacement working product to you.

What is your returns policy?

We want you to be happy with your products. If you do change your mind, you may return an item to us within seven days, beginning on the day you receive the product. You must inform us in writing or via email and return the product to us as soon as possible, in perfect condition and at your own cost and risk. We recommend you obtain proof of postage since we cannot be held responsible or liable for any products that do not reach us.

Where should I send my return?

Please post your return to us at the address below: Gift Republic PO Box 60172 London SW19 2TF United Kingdom

Do I need to pay postage to return an item?

Yes, unless the item is faulty or the wrong product is sent to you, in which case we will pay for the postage.

How long will it take for me to receive my refund?

Refunds are processed within 30 days of confirmation. It will normally take 2-5 working days for credit to appear in the account purchased from.

What payment method will you use to refund me?

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Do you accept orders via phone or post?

We are able to accept orders via telephone: please phone 02085 42 48 36 and our customer services department will be happy to take your order. Unfortunately we are unable to accept postal orders.

What happens if I have entered my registration details incorrectly?

Please contact our customer services department as soon as possible. If you do not receive your order because of incorrect or missing information, a resend fee will be applicable.

I may not be in when my order (or certificate) arrives. What should I do?

If the item is likely to fit through your letter box then there is no problem. However if the order (or certificate) is too big for your letterbox your postman will take the parcel back to your local depot. A card will be left with the depot details and the consignment number. Redelivery can then be arranged by calling the depot or the parcel can be collected in person.

What if my order is returned to you?

What if my order is returned to you? If your order is not received and is returned to us for any reason, we will resend your order but there will be a resend fee of £2.99 for a certificate and £4.99 for any other package in order to cover administration, postage and packaging.

Sale

Butterfly Mug

Bone China Mug

£4.99

£9.99

You can save £5.00

Discontinued

SKU: GR270010

Payment methods

Experience delicate beauty with this bone china mug covered in butterflies. Made from bone china. Dishwasher and microwave safe.

If this is not quite what you are looking for please explore our full range of Ecologie Enamel Mugs.

How do I track my order?

Once your order is dispatched, you?ll receive confirmation via email, which will tell you which courier your order has been shipped with and the tracking number for your order. You can then visit the courier's website the next working day for up-to-date tracking of your order, right up to delivery. (I need to confirm this process)

Why are your prices cheaper than Amazon or eBay?

We aim to sell our products as reasonably as we possibly can to our customers. We do pay listing fees on these marketplaces and the price we charge reflects this. On our website, we don?t pay listing fees in the same way, so this is reflected in the prices.

Can I get a discount for a large quantity of items?

If you are a business looking for a quotation, or require support with a high quantity order, please view our trade contact form.

If you are an existing customer, login to our Trade website or contact your dedicated account manager for any further support.

Can I change/cancel my order once it's been placed?

At Gift Republic, we process orders quickly to ensure your items arrive as soon as possible. If you need to modify or cancel your order, please contact our Customer Service team as soon as possible.

Please note:

There may be a slight delay in dispatch confirmation emails, meaning your order could already be on its way even if you haven?t received an update.
If your order has not yet been dispatched, we will do our best to accommodate your request.
If your order has already been dispatched, we are unable to cancel it, but you are welcome to return the item in line with our standard returns policy.

For assistance, please reach out to our Customer Service team.

30-day money-back guarantee
Huge range of unique gifts
Excellent customer service
Free delivery on orders over £35
Next day delivery available

Standard UK Delivery
Estimated arrival 2-5 working days £3.99

Next Working Day
Next working day (Order before 2:00pm Monday to Thursday) £5.99

Next day orders placed before 2:00pm on Friday will be delivered on Monday

Orders after this time will be dispatched the next working day

For information on international deliveries see full shipping policy

We understand that sometimes a product may not be quite right for you. If you wish to return an item, you have 30 days from receipt of delivery to get in touch and return your item.

The goods must be unused, in a saleable condition, and in their original packaging, or we will be unable to process the return.

You?re welcome to contact us by email at info@giftrepublic.com and we will respond to you during our office hours of 9:00 AM - 5:00 PM, Monday to Friday, and within 24 hours of receiving your email.

For more information, please visit Returns & Refunds.